{"id":3764,"date":"2026-05-06T09:49:22","date_gmt":"2026-05-06T08:49:22","guid":{"rendered":"https:\/\/papafigo.hr\/?page_id=3764"},"modified":"2026-05-06T10:34:34","modified_gmt":"2026-05-06T09:34:34","slug":"uvjeti-koristenja","status":"publish","type":"page","link":"https:\/\/papafigo.hr\/en\/uvjeti-koristenja\/","title":{"rendered":"Terms of Use"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"h-1-information-about-the-point-of-sale\"><strong>1. INFORMATION ABOUT THE POINT OF SALE<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full company name: OPG Morena Derossi-Bursic (family farm)<\/li>\n\n\n\n<li>Court\/Trade Register Number (MBS): 50326759<\/li>\n\n\n\n<li>Register of entry: Paying Agency for Agriculture, Fisheries and Rural Development, Branch Office in the Istria County<\/li>\n\n\n\n<li>Tax Number (OIB): 42896399115<\/li>\n\n\n\n<li>Full registered address: Mala Vala 121, 52212 Valbandon, Fa\u017eana, Croatia<\/li>\n\n\n\n<li>Point of sale address (campsite): Salvela 60, 52215 Vodnjan, Croatia<\/li>\n\n\n\n<li>Telephone: +385 91 346 8000<\/li>\n\n\n\n<li>Contact e-mail: <a href=\"mailto:info@papafigo.hr\">info@papafigo.hr<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>2. PRODUCTS AND SERVICES<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name and main features: Accommodation in the campsite (camper pitches, mobile homes, glamping tents, Villa Voliera)<\/li>\n\n\n\n<li>Prices: Expressed in EUR with VAT included<\/li>\n\n\n\n<li>Included in the price: Wi-Fi, electricity, water, sanitary facilities, tourist tax, residence tax, parking<\/li>\n\n\n\n<li>Not included: Costs incurred on site<\/li>\n<\/ul>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>3. TERMS OF SALE<\/strong><\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>3.1 Booking procedure<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selection of arrival and departure dates<\/li>\n\n\n\n<li>Selection of pitch \/ accommodation type<\/li>\n\n\n\n<li>Entry of personal details<\/li>\n\n\n\n<li>Review and confirmation of the booking<\/li>\n\n\n\n<li>Payment<\/li>\n\n\n\n<li>E-mail confirmation of the booking<\/li>\n<\/ul>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>3.2 Check-in and check-out times<\/strong><\/p>\n\n\n\n<p>Pitches: Check-in 1:00 p.m. \u2013 8:00 p.m., check-out by 12:00 noon<\/p>\n\n\n\n<p>Mobile homes \/ glamping: Check-in 4:00 p.m. \u2013 8:00 p.m., check-out by 10:00 a.m.<\/p>\n\n\n\n<p>Villa Voliera: Check-in 4:00 p.m. \u2013 8:00 p.m., check-out by 10:00 a.m.<\/p>\n\n\n\n<p>Late arrival: Please notify us if you are arriving after 8:00 p.m.<\/p>\n\n\n\n<p>Early check-in \/ late check-out (subject to availability):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pitches: EUR 100<\/li>\n\n\n\n<li>Mobile homes \/ glamping: EUR 300<\/li>\n\n\n\n<li>Villa Voliera: EUR 600<\/li>\n<\/ul>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>3.3 Methods of payment and security<\/strong><\/p>\n\n\n\n<p>Non-refundable rate: 100% of the payment due immediately<\/p>\n\n\n\n<p>Refundable rate: 30% immediately, the remainder by 31 days before arrival<\/p>\n\n\n\n<p>On site: Cash and cards<\/p>\n\n\n\n<p>Payment security: The confidentiality of your data is protected and secured by the use of SSL encryption. Online payment pages are secured by means of the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a procedure for encrypting data in order to prevent unauthorised access during its transmission. This enables the secure transfer of information and prevents unauthorised access to data during communication between the user&#8217;s computer and the payment service, and vice versa. The payment service and financial institutions exchange data through a virtual private network (VPN), which is protected from unauthorised access. The payment service used is certified to the PCI DSS Level 1 security standard prescribed by Visa and Mastercard rules. The merchant does not store credit card numbers and the numbers are not accessible to unauthorised persons. The payment service is based on the 3-D Secure standard, which currently offers the most secure solution for payment by credit and debit cards in the internet environment. If the customer&#8217;s card participates in the 3-D Secure programme, the customer will be asked for additional identity verification as confirmation that he or she is the actual cardholder using the card.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>3.4 Cancellation conditions and refunds<\/strong><\/p>\n\n\n\n<p>VILLA VOLIERA \u2013 Refundable: 365\u201331 days before (no charge), 30\u20130 days before (100% charge), no-show (100% charge)<\/p>\n\n\n\n<p>VILLA VOLIERA \u2013 Non-refundable: 365\u20130 days before (100% charge), no-show (100% charge)<\/p>\n\n\n\n<p>MOBILE HOMES \/ GLAMPING \u2013 Refundable: 365\u201321 days before (no charge), 20\u20130 days before (100% charge), no-show (100% charge)<\/p>\n\n\n\n<p>MOBILE HOMES \/ GLAMPING \u2013 Non-refundable: 365\u20130 days before (100% charge), no-show (100% charge)<\/p>\n\n\n\n<p>CAMPER PITCH \u2013 Refundable: 365\u201314 days before (no charge), 13\u20138 days before (30% charge), 7\u20130 days before (100% charge), no-show (100% charge)<\/p>\n\n\n\n<p>CAMPER PITCH \u2013 Non-refundable: 365\u20130 days before (100% charge), no-show (100% charge)<\/p>\n\n\n\n<p>Refund deadline: In the event of a justified cancellation of the booking in accordance with the conditions set out above, the refund will be issued within 14 working days. The refund will be made exclusively in the same manner in which the payment was made, unless expressly agreed otherwise.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>3.5 Complaints and objections<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Method of submission: In writing (e-mail to <a href=\"mailto:info@papafigo.hr\">info@papafigo.hr<\/a>) or orally at the campsite reception<\/li>\n\n\n\n<li>Submission deadline: Immediately during the stay or no later than 8 days after check-out<\/li>\n\n\n\n<li>Response deadline: 15 days<\/li>\n\n\n\n<li>Resolution: Refund, price reduction or replacement of the accommodation<\/li>\n<\/ul>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>3.6 Out-of-court dispute resolution<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conciliation Council at the Croatian Chamber of Economy: <a href=\"http:\/\/www.mirovanje.hgk.hr\">www.mirovanje.hgk.hr<\/a><\/li>\n\n\n\n<li>EU online dispute resolution platform: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>3.7 Competent court<\/strong><\/p>\n\n\n\n<p>The Municipal Court in Pula has jurisdiction over all disputes.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>3.8 Technical means for correcting errors<\/strong><\/p>\n\n\n\n<p>Before the booking is finalised, you have the option to review all the data entered and to correct any errors. The booking confirmation can be saved or printed. In case of an error after the booking has been made, please contact us at <a href=\"mailto:info@papafigo.hr\">info@papafigo.hr<\/a>.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>3.9 Force majeure<\/strong><\/p>\n\n\n\n<p>In the event of force majeure (natural disasters, pandemic, state of war, government regulations), neither party shall be held liable. We will offer the option of changing the dates or providing a refund.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>4. Currency Conversion Notice<\/strong><\/p>\n\n\n\n<p>All payments are processed in EUR (euro). If your credit card is issued in a different currency, the amount will be converted into your local currency by your card issuer in accordance with their exchange rate. A slight difference from the original price in EUR may occur due to currency conversion and exchange rate fluctuations.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>5. Statement on the use of Monri WSPay<\/strong><\/p>\n\n\n\n<p>OPG Morena Derossi-Bursic uses Monri WSPay for online payments.<\/p>\n\n\n\n<p>Monri WSPay is a secure system for online payments, real-time payments by credit and debit cards and other means of payment. Monri WSPay ensures that buyers and merchants can enter and transmit card data securely, which is also confirmed by the PCI DSS certificate held by Monri WSPay. Monri WSPay uses an SSL certificate with 256-bit encryption and the TLS 1.2 cryptographic protocol as the highest level of protection for the entry and transmission of data<\/p>\n","protected":false},"excerpt":{"rendered":"1. INFORMATION ABOUT THE POINT OF SALE 2. PRODUCTS AND SERVICES 3. TERMS OF SALE 3.1 Booking procedure 3.2 Check-in and check-out times Pitches: Check-in 1:00 p.m. \u2013 8:00 p.m., check-out by 12:00 noon Mobile homes \/ glamping: Check-in 4:00 p.m. \u2013 8:00 p.m., check-out by 10:00 a.m. Villa Voliera: Check-in 4:00 p.m. \u2013 8:00<a class=\"more-link\" href=\"https:\/\/papafigo.hr\/en\/uvjeti-koristenja\/\">Continue reading <span class=\"screen-reader-text\">&#8220;Terms of Use&#8221;<\/span><\/a>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3764","page","type-page","status-publish","hentry","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Planning a stay at Papafigo Campsite? 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